FAQ

About FillThePill

FillThePill is a pharmacy based in the UK, dedicated to providing affordable prescription medications to uninsured or underinsured American patients. We source brand-name medicines, including those for diabetes, cancer, obesity, and blood pressure management, from our pharmacy. Our experienced team of prescribers ensures the highest quality and efficacy of the medications, which are then shipped directly to you via FedEx or DHL.

FillThePill focuses on medium-term and chronic brand-name medications, excluding controlled substances.

Absolutely. We only provide brand-name medications that are identical to those sold in the US. Our team of experienced pharmacists ensures that you receive the correct medication tailored to your specific needs.

Our pharmacy in the UK, with its team of experienced prescribers, establishes relationships with all major drug manufacturers. Additionally, our shipments comply with FDA guidance for personal imports, including temperature-controlled medicines, ensuring their safety during transport.

Ordering and Payment

We currently offer express shipping via FedEx and DHL, providing you with reliable and efficient delivery options for your medications. Most orders are expected to arrive within 2-3 working days from when order is placed.

FillThePill, accepts all major credit cards. It's important to note that your card will only be charged after a thorough pharmacist review following the placement of your order.

For all customer service inquiries, you can reach out to our experienced team at info@fillthepill.com. We are here to assist you with any questions or concerns you may have.

Your credit card will not be charged at the time of order placement. Only after a thorough pharmacist review to confirm the validity of your prescription will your card be charged.

Currently, each person should create their own account for ordering medications. However, if necessary, please reach out to our customer service team who might be able to help.

If you encounter any difficulties while placing an order, please contact our customer service team at info@fillthepill.com for assistance.

Medication prices are based on various factors, and while they can change, we strive to provide stable pricing. Any changes will be communicated in advance.

Once an order is placed, modifications or cancellations may not be possible. Please contact our customer service team for assistance.

You can order medication up to a 3 month supply at a time, and as stated in your prescription.

Legal and Regulatory

Yes, as a registered pharmacy in the UK, we are bound by some of the most stringit regulations. We also adhere to FDA guidance that allows individuals to import medicines for personal use. All shipments include the necessary documentation, and our processes are designed to meet legal and regulatory standards.

FillThePill, operating as a pharmacy in the UK, does not accept American insurance policies. We operate on a direct-to-customer model, focusing on providing cost-effective solutions to uninsured and underinsured individuals.

To fulfill your order, we require a valid prescription from a licensed healthcare professional, that you will be required to upload before completing your order. If you do not have a paper prescription, please request one from your doctor, explaining that you are filling this medication out of state.

Health and Prescription

Currently, we do not support prescription transfers. To place an order, you will need a new prescription from a licensed healthcare professional.

You need to provide a valid prescription from a licensed healthcare professional. Our experienced prescribers can assist with prescriptions when needed.

We prioritize the security of your prescription information. Our website uses encryption, and we adhere to strict privacy practices to safeguard your data.

When placing an order, you will be asked to provide any relevant medical information, including allergies. Our prescribers will take this into consideration when reviewing your order.

Shipping and Delivery

All of our medicines are shipped at industry leading speeds. However, if you have a special requirement, please reach out to our friendly customer support team so we can help find a solution.

In the rare event of damage during shipping, please contact our customer service team immediately. We will arrange for a replacement or refund.

Unfortunately, we cannot guarantee specific delivery times. However, you will receive tracking information to monitor the status and estimated delivery time of your medication.

Additional Services and Programs

While we don't have specific programs, we continuously explore options to make medications more accessible. Check our communications for updates on potential assistance programs.

We are working on providing educational resources on our website to help you better understand your medications. Stay tuned for updates.

While we don't currently have a loyalty program, we are exploring options to reward our valued customers in the future. Keep an eye on our communications for any updates.